Shipping Information

Local Shipping

We are pleased to offer standard shipping on all orders across Egypt. Shipping rates may vary based on your location:

  • Zone 1 (Cairo, Giza): EGP 60
  • Zone 2 (Alexandria): EGP 70
  • Zone 3 (Other Egyptian Governorates): EGP 90

International Shipping

RAZ The Character ships worldwide. Please note the following for international orders:

  • All additional taxes, customs, and import duties are the responsibility of the customer.
  • No refunds or exchanges are available for international orders.
  • International orders must be fully prepaid prior to shipping.
  • Shipping fees will be calculated at checkout.

Returns & Exchanges

Return Policy

We want you to be thrilled with your purchase. However, if you are not fully satisfied with your order, please contact our customer service team via any of the following channels. Our team is available Sunday through Thursday, from 10 AM to 4 PM Egypt Time.

Notes:

  • Item(s) must be in their original condition and packaging, unworn, unwashed, and with all original tags attached.
  • Returns are available within 5 days of delivery and are only applicable to full-price items.
  • On-sale items are non-refundable and only eligible for exchange upon item availability.
  • International orders are not eligible for refund or exchange.
  • Shipping fees are non-refundable.
  • If you request an exchange or refund, you will be responsible for covering any additional shipping and handling costs.

We strive to respond to all inquiries as quickly as possible and appreciate your understanding and patience.